Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

Appian is looking for an Associate Architect to scale Appian’s technical solutions and work alongside Appian’s delivery teams. As an Associate Architect, you will be an Appian technical leader within our Federal Customer Success team as well as an advisor to Appian’s clients. In this role, not only do you become an expert at installing, operating, and scaling the Appian platform, but you will also be scaling business process applications on our software. You will become a business process expert in the various industries of our clients. The ideal candidate will combine Appian technical, product and business skills to make our customers successful.

This role is based at Appian's Headquarters in McLean, VA. Employees hired for this position are required to withhold Government Security Clearances and will have the opportunity to work in a flexible, hybrid environment. If you are not already located in the surrounding McLean, VA area, your willingness to relocate will be a contingency for this position.

To be successful in this role, you need:

• Ability to provide exceptional customer interaction (verbal, written, face-to-face)
• Systems administration (e.g. Linux, Windows) experience with IaaS Solutions (egs.: Amazon Web Services, Google Compute Engine, or Microsoft Azure). Administering and managing an on-prem installation of an Appian environment is a huge plus.
• Administration of one or more RDMS platforms (e.g. MySql, Oracle, DB2, SQL Server, Postgres, MariaDB)
• Programming / scripting (e.g. Java, Javascript, BASH, Perl, Ruby, C#, PHP)

Basic qualifications:

• Bachelor’s degree in any Engineering discipline, Computer Science, Mathematics, Information Technology, or similar work
• An Active Government Clearance (Top Secret and above, without any limitations) is required for this opening
• Ability and interest to maintain an Active TS:SCI Clearance (CI or FSP), with the ability and willingness to perform work within cleared facilities (SCIF work is required)
• You are an expert IT systems administrator building, maintaining, scripting, patching, & managing hosts, databases, and interconnected Cloud services with approximately 5 years of experience 
• US Citizenship - candidates being considered for a Public Sector roles must be a U.S. citizen and be able to obtain a minimum of a Secret Security Clearance
• CompTIA Security certification required prior to or directly following onboarding

Some of the tools and resources we will equip you with include: 

• Within your first few weeks of joining us, you will attend new hire orientation along with our 25-day CS Academy, Agile methodology, and Appian system administration & customer support bootcamps to ensure you are set up for success
• Access to over 1,000 Udemy course, along with dedicated learning time to focus on areas you specifically would like to focus on as a cloud systems administrator
• An agile-led work environment where you will be challenged and your ideas will be heard